At STORIEY.CO, each candle is hand-poured with love and crafted to bring warmth, light, and soulful stories into your space. We take great care in ensuring that every product reaches you in perfect condition.

However, if something isn’t quite right, we’re here to help.

🕯️ Returns

• Due to the fragile and handcrafted nature of our candles, we accept returns only in cases of defective, damaged, or incorrect items.
• To be eligible for a return, you must notify us within 48 hours of delivery with clear photos or videos of the issue.
• Items must be unused, in their original packaging, and in the same condition you received them.

💸 Refunds

• Once we receive and inspect your return request, we’ll notify you about the approval or rejection.
• Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method.
• Please note: Shipping charges are non-refundable.

🔄 Replacements

• If your candle arrives damaged or defective, we will be happy to send a replacement at no extra cost.
• In case the product is unavailable, you can choose between a store credit or a full refund.

🚫 Non-Returnable Items

• Used candles or products without original packaging.
• Customized or special edition products.
• Orders reported after 48 hours of delivery.

📩 How to Initiate a Return/Refund

To request a return, replacement, or refund, please contact us at:

📧 storiey.co@gmail.com
📞 +91 79756 83699 (Available Saturday & Sunday)