At Storiey.co, we are committed to delivering your favorite candles with care, ensuring they reach you safely and on time. Please read our shipping policy to understand how we process and deliver your orders.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• Once your order is shipped, you will receive a confirmation email with tracking details.
• Please ensure that the shipping address provided is accurate to avoid delays.

Shipping Methods & Delivery Timeline

• We offer standard shipping across India.
• Estimated delivery time is 5–7 business days, depending on your location.
• For remote areas, delivery may take a little longer.

Shipping Charges

• A flat shipping fee may apply and will be calculated at checkout.
• We may offer free shipping promotions on selected orders or cart values, which will be mentioned on our website.

Order Tracking

• Once your order has been dispatched, you will receive a tracking ID to monitor the status of your delivery.
• You can track your shipment via the courier partner’s website or app.

Delays & Issues

• While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions, courier service disruptions, or regional restrictions.
• In case of significant delays, our team will reach out to update you on the status.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of receiving the package, along with pictures of the damaged item.
• If your package is lost in transit, we will work with our courier partner to resolve the issue.

International Shipping

• Currently, we ship only within India. We are working on expanding our services to international customers soon.